Frequently asked questions
- What other services do you offer?
- Is there a minimum contract?
- How do you determine your costs?
- How do we get started?
- What reports will I get?
- How do you know that TOD is right for your business?
- What industries can TOD support ?
- How do you customize to meet our needs?
- Do you provide a calling list? How do you establish a database?
- Do you run pilot programs to make sure the results will be effective?
- What is “Performance-Based” Tele-Sales?
- What is the difference between Telemarketing and Telesales?
What other services do you offer?
Telecommunications On Demand offers the following outsourcing solutions for your business:
- Inbound & Outbound Sales
- Customer Services
- Data Entry/Database Updating
- Market Research
- Finance and Accounting
- Human Resources
- Information Technology
- Graphic Arts/Web design
- Software Design and Development
- Lead Generation
- Third-Party Verification
If you do not see your services listed here call our corporate office in PA at (570)581-8300. We are in the business to grow your business; one of our talented business development team members is ready to develop a campaign, to fit your needs.
Is there a minimum contract?
There is no minimum contract. Typically, we like to start campaigns with 5 sales representatives in order to provide you the most efficient results.
How do you determine your costs?
We are a pay for performance call center. Our Business Development team can provide you with additional information regarding the cost of campaigns. Please contact our corporate office in PA at (570)581-8300 and they will arrange for a member of the Business Development team to get in touch with you.
How do we get started?
In order to get started simply call our corporate office in PA at (570)581-8300 and they will arrange for a member of the Business Development team to get in touch with you.
What reports will I get?
Each campaign is tailored to the clients’ specific needs. We are able to develop specialized reports upon request. In addition to reporting we also provide agent and program monitoring services.
How do you know that TOD is right for your business?
Our Project Manager will arrange a briefing meeting with you. Here you can discuss:
- Your objective for using telemarketing
- Company background
- Lead/appointment criteria
- Developing the call pitch
- Prioritizing the data to call
- Communication and reporting
We spend time with your sales team to gain insight into your existing and desired approach. Our purpose is to recognize program and/or market requirements, collect the necessary product/program information to identify your target market, and design a program that will exceed your expectations.
What industries can TOD support ?
- Financial & Accounting Services
- Market Research
- Website Services
- Business Services
- Social Media
If you do not see your industry listed here call our corporate office in PA at (570)581-8300 and they will arrange for a member of the Business Development team to get in touch with you.
How do you customize to meet our needs?
We work with you in developing the presentation – identifying common objections (and developing effective responses), learning the history of your company (how long you’ve been in business, who some of your customers are) and discovering the unique benefits that your company has to offer. The prospect we are calling on your behalf view us as an inside sales representative for your company. We take your reputation seriously. We understand that each call we make reflects your business. Each call is viewed as an opportunity to build a lasting relationship that will result in increased business for your company.
Do you provide a calling list? How do you establish a database?
We are linked to several database management companies, and in some cases we will provide the calling data. The database is determined by the type of customer you are looking to reach.
Do you run pilot programs to make sure the results will be effective?
Yes, pilot programs are typically run over two week period to ensure that we are meeting your expectations as well as ours. Once the pilot is complete we will determine the appropriate campaign details and launch according to your specific needs.
What is “Performance-Based” Tele-Sales?
A performance-based tele-sales campaign is a program that only pays bounty per acquisitions not by the hour. You only pay TOD for actual approved customer accounts or sales. We demonstrate that we can grow your business, or it costs you nothing.
What is the difference between Telemarketing and Telesales?
Telesales is the use of the telephone for selling and promoting products or services to a business or consumer base. The modern use of the word “Telemarketing” refers to anything with the use of the telephone, including telesales.